Privacy Policy

We may collect personal information including:

• your name
• your email address
• your phone number
• your WeChat ID or other contact details
• information you provide in enquiry forms or messages
• payment-related or transaction-related information where relevant
• identification or verification documents where required by law or compliance obligations
• technical information such as IP address, browser type, device information, and website usage data

We collect personal information:

• directly from you when you contact us, submit a form, or communicate with us
• automatically when you use our website through cookies, analytics tools, and server logs
• from third parties where necessary, including service providers, payment partners, verification providers, or persons acting on your behalf

We collect and use personal information to:

• respond to your enquiries
• provide information about our products and services
• verify your identity where required
• process or support payments and related services
• comply with legal and regulatory obligations
• improve our website and services
• communicate with you about updates, service matters, or marketing, where permitted by law

We may disclose your personal information to:

• our employees, contractors, and service providers
• payment processors, banking partners, and verification providers
• professional advisers such as lawyers, accountants, and auditors
• regulators, law enforcement agencies, or government authorities where required by law
• other third parties where you have authorised us to do so

We do not sell your personal information.

Because some of our services may involve cross-border transactions or international service providers, your personal information may be stored or disclosed outside New Zealand. Where required, we will take reasonable steps to ensure that appropriate safeguards are in place.

Our website may use cookies and similar technologies to improve website functionality, analyse traffic, and enhance user experience. You may disable cookies in your browser settings, but some parts of the website may not function properly.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

We keep personal information only for as long as necessary for the purposes for which it was collected, and as required by law or regulatory obligations.

You may request access to the personal information we hold about you and request correction of that information if it is inaccurate. To make such a request, please contact us using the details below.

If you receive marketing communications from us, you may opt out at any time by contacting us or using the unsubscribe option where available.

We may update this Privacy Policy from time to time. Any updated version will be published on our website with a revised effective date.

If you have any questions about this Privacy Policy or wish to request access to or correction of your personal information, please contact us at:

GEXFI Limited

Email: cs@gexfi.com